Frequently Asked Questions
Everything you need to know about your Freebird experience.
Are Freebird products cruelty-free?
Yes, all our products are 100% cruelty-free and never tested on animals. We prioritize ethical sourcing and clean ingredients in every formula.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, even if the product has been opened.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our wings to more countries soon.
How can I check the status of my order?
You can check your order status by clicking the 'Track My Order' link in your confirmation email or by logging into your account on our website.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.